Friday, January 4, 2008

The First Post of the Year!!

Yes, verily, it has been quite a while since I last blogged. I would say life has been hectic (when isn't it?) or that I had nothing to write (this has yet to happen), but the sad truth is that I've just been overfed, over-liquored, and under-slept.

So, then, let's work backwards: the annual NYE bash was held at Chateau Evans (Burbank edition) to much merriment, eating, drinking and a wicked hangover. Seriously. Donna, my buddy Nelson, his girlfriend Kelly, Lindsey and I didn't get up until about 5 p.m. It was ugly. Each year I forget not to do this, and each year I don't feel human until Jan. 3. So it goes.

A week prior, I got my eyes zapped via LASER at LasikFirst in Hawthorne. Hawthorne, if you're not from Los Angeles, is a up-and-coming (read: seedy) burg near LAX. LasikFirst is, I believe, the cheapest laser eye treatment in the county, costing a mere $999 for both eyes. It may also be in one of the most ghetto medical facilities in the county.

If you get past the scratch-graffiti on the front door and elevator, past the fifth-floor toilet that blinks like a prop in a low-budget horror flick, past the weird prospect of having surgery with 100 other people on the same day (performed by the same surgeon!), than LasikFirst is for you.

Now, it may sound like I'm bashing the place. I'm actually not. They are helpful, professional, honest and, from my experience, pretty good at what they do. There is a reason why they cost a half-to-a-third less than EVERYONE else, though.


Several people have written asking for an update on the laser-eye thing. So, in the interest of satisfying my, literally, dozens of readers (hi Dad!), here's the zap-by-zap account of my experience with the good people at LasikFirst.

I wake at 5 a.m., feeling rather anxious. I have to be in Hawthorne at 7:30 a.m., nearly 40 miles from Burbank, so it's not that weird that I'm up. Still, I can't sleep. It's really not every day you get your eyes worked on, and my mind starts racing: what happens if they fuck up, and this is the last day I see ANYTHING?!

In the interest of relieving my anxiety, and giving Donna, who driving me to the doctor, another hour-plus to sleep, I get up and make coffee. (This, I'll admit, sounds weird. If you're anxious, why the hell would you drink coffee? Still, it works, maybe by overloading the anxiety chemicals and pushing them over to the calm... Well, probably not. Still, it seems to work.)

Soon enough, though, the appointed hour rolls along and Donna and I make our way south to Hawthorne. I'm driving with my glasses, the last time (I hope) that I'll be doing so. Suddenly, there it is: a eight-story glass and concrete building down the street from a dirt mall and a used car lot. Now, I was at this building not too long ago for my free consultation and sales pitch, so the building and neighborhood is not a shock. Donna, however, is a bit aghast.

"Huh," she says. "This is it?"

Any final spousal warning, however, is overshadowed by Donna's overpowering need to sleep, which she plans on doing in the car while waiting for me. (She later tells me she felt very bad about this, feeling like she was abandoning me in my hour of anxiety... But, as you'll see, there was no room for her upstairs anyhow.)

So, onward I go. Thought it is 7:30 a.m., the appointed time, the front door is locked, and I have to gain egress via the parking lot in the back. Classy.

In the lobby are several bespeckled people, all of whom (I assume) are there for surgery. I, though, being me, ask one, and get an affirmative, if somewhat nervous, nod. We pile into the elevator (tastefully decorated with graffiti) and head up to the fifth floor. Upon arrival, I am surprised (though not exactly shocked) to see that people are already spilling out of the front door. A sign on the front request that all non-patients wait someplace else, and still, there is not enough room for everyone.

Despite the large group, I am called to a secondary waiting room only a few minutes after announcing myself. There, the wait begins. I and seven other souls sit and stare at one another for a time, occasionally making small talk, but mostly attempting to focus on "The Pacifier," an extraordinarily lame Vin Diesel vehicle, running on continuous loop.

Conversation, though, does begin amongst us patients once the nurses bring in the drugs. Yes, friends, all this and a Valium. One of the dudes, a muscled guy with close-cropped hair and, suddenly blurts out:

"You guys nervous? Huh? Huh?"

A little, a few people respond.

"Yeah, me too. I keep wondering what'll happen if they fuck it up."

A few icy glares. He fails to notice.

"You guys feeling the drugs? I think I feel dizzy. Whoa. Yeah, definitely."

Fortunately, before he can further elaborate on his feelings of worry and Valium, a the surgeon comes in to explain how the surgery is going to work. The whole process takes about five minutes, she said, and does not hurt, though you will feel pressure on your eye.

Good enough. A few minutes later, a nurse comes by and takes the first of our group off to surgery. Sure enough, five minutes later, we see him being led out of the room to the recovery area.

Then, for what seems like an eternity, I wait. For whatever reason, I am one of the last in our group. Then it is my turn.

As advertised, the whole thing takes about five minutes. It does not hurt and, but for the pressure on the eye, I felt nearly nothing. There are two relatively creepy things about it, however. First, when the device goes over your cornea it makes a little whirling sound which sounds a touch like a dentist drill... Then, like magic, you see the little clear flap of your eye being lifted off. Thoughts of "oh my god, they're drilling my eyeball" go through your head.

Second, after the corneal flap is lifted, the laser part begins. Again, this does not hurt. However, you can see tiny smoke tendrils floating above your eye. Yeah, that's part of your eye going up in smoke. Weird.

Afterward, I was led to a small, dark room where another nurse put a shield on my eyes and dark glasses. They called Donna, who, refreshed from her nap, took me to the car. I finished up by about 10:30 a.m.

So, there you go. Immediately following the surgery, and for a couple of days afterward, my eyes were very sensitive to light. Additionally, my eyes still get tired fairly quickly. However, as this is only the week-anniversary (weekiversary?) of the deed, I'm told this is well within normal ranges. I also need to keep eye drops around, as my eyes also tend to dry out. I also understand, however, that this will fade in another week or so.

But, then, the upshot: did it work? Yes. My vision is not perfect, however. I believe it is about 20/25 during the day and 20/30 at night. I'm told that my vision will continue to get clearer as my eyes fully heal, and, certainly, my eyes have gotten better in only the week since the surgery.

And what did I think of LasikFirst? A harder question. The $999 for both eyes is certainly a good deal. The surgeon is very friendly (for the 10 minutes, total, I spent with her), and the staff is helpful and kind, despite the hoards of people that tromp through the facility on semi-weekly basis.

However, as mentioned above, the building is a bit ghetto. I do understand keeping costs down, but, man, the state of that building is atrocious. Also, I thought it a little weird that I got asked about "lifetime insurance" (at a low, low cost of $149 per eye) on the day of surgery. Basically, they claim that up to five percent of all patients will need a touch-up at some point in their lives. If you sign up for this lifetime deal, you can get this done for free. If not, you'll pay whatever the going rate happens to be.

This seemed like a bad deal to me for a couple of reasons. First, paying $300 to insure a $1,000 product seems waaaaay steep. (By way of comparison, I pay about $300/yr for a $1 million liability insurance policy for my photography biz.) Second, when pressed, the staff said that nearly all touch-up operations occur within the first two years following surgery, and, unless I heard incorrectly, all needed touch-ups or post-op work within the first year is free anyhow. So, you're basically paying $300 for the slim chance that you'll need something done after the first year.

Third, I kinda feel that if something goes wrong, or the doctor messed up my eyes (or some combination therein), there's no way in hell I'd go back to the same doctor.

And, finally, I got wigged out by the fact it was sprung on me on the day of my surgery, which made me feel pressured into doing something I didn't need to do.

On the whole, though, I've been impressed with the surgery and follow-up care. Good times.

26 comments:

Anonymous said...

Hi, I just read your blog and kinda breathed a sigh of relief. I went to lasikfirst 2 weeks ago for the free consultation and am having my surgery done on Friday the 11th. I definitely noticed how ghetto and unprofessional the office and building was, but I guess that's why the surgery was priced so well... I decided to go with it because the doctor I spoke with was very honest in the questions I had. I also did a lot of research and haven't found any malpractice lawsuits or bad reviews on them. Maybe they are fairly new to the area? I'm glad your experience went well. Sucks you had to drive from Burbank, I live in Marina Del Rey, so the drive is not that bad even though Hawthorne is pretty hoody. Anyway, thanks for sharing your experience :c).

Tiffany said...

I really enjoyed reading your blog about LasikFirst. Unfortunately I just read it today (one day post-op). I had a hard time finding anything about the place (other than they have a business license and Dr. Chou is credentialed). I searched many different ways on google and only found two very small comments unrelated to the business' website. I think my failure to find what I was looking for was a result of my failure to type it like this: "LasikFirst". Oh well. I'm not blind to day and my experience was good enough.

John P. said...

I too have definitely benefited from your blog. I have a consultation appointment this coming up Friday just to scope the place out. But it sounds like the mere quantity of patients they handle per day is why they can price it so low. I had a previous consultation with TLC and they quoted me $4800 for both eyes with the lifetime insurance. This place was only doing the surgery 3 times a week.

Thanks for the post!!!

John P. said...

I too am going in for a consultation at Lasik First this coming up Friday. It seems that their price definitely is influenced by the rent of their office and the mere quantity of surgery's they have per day. I got a consultation from TLC a couple of weeks ago and they quoted me $4800 for both eyes. I also noticed that all the pro-athletes go to this facility (including Tiger Woods)... so I know they are focusing on the financially wealthy for essentially the same procedure.

Thanks for the post!!

Anonymous said...

Wow, I'm glad I know what to expect now. I'm going for my consultation tomorrow and may schedule the eye surgery for this Friday April 4th. I'm glad I was able to find some reviews on what to expect or I probably would've flipped. I know it's been a while since you guys wrote your reviews....how are your eyes doing now? Anyone? Thanks....Serenity

Anonymous said...

I went for my consultation last week and is scheduled for sugery on April 11. I have the same first impression about this place. I have been researching and found nothing negative about the doctor or the place. Since it's been a couple of months since your surgery, how is your vision currently. Will you still recommend this place?

Anonymous said...

whats up everyone... my name is Aaron and i have my surgery with Dr. Stella Chou this frday (april 18th) i am confident after reading this story that I will not feel pain during the procedure. the facility isnt that bad as i thought... the elevator is graffiti free when i went for my consultation. but thats not to say someone hasnt tagged it up again earlier right after my visit lol. i am nervous but also excited. ill come back to let you all know how it went down.

aravis77 said...

Hey those of you who have done their LASIKFirst procedure a few months or weeks back now, would you mind posting again with a status update? I'm a bit scared because my appointment was this coming Saturday, but they called me on Tuesday and told me that it had to be rescheduled (without a reason). I've been looking all over on the web for info on the place and there are hardly any reviews. After reading up on all the LASIK horror stories, I'm desperately seeking reassurance.

Unknown said...

WOW These are some stories!! I also am goin to LasikFirst to have the surgery done and like everyone else was alittle taken back by the upkeep of the facility. I however live in Hawthorne and know that it is a city on the move and is being cleaned up little by little, anyway thanks to the person who wrote about his experience ( sorry real bad with names ) it did make me feel a little more comfortable about the procedure, and the doctor. Now for my question is anyone considering the MONO vision or am I the old fart in this? ( I am 40 )This is the part that scares me, any answers would be apprieciated. By the way I am calling now to schedule my appointment, will try to remember to let folks know the out come. GOOD LUCK TO THOSE WAITING on your appointments and maybe we'll meet there :)

Anonymous said...

Same here.
I have been seesawing for the past 8 years on getting the surgery done and price has been the main factor.
I have been debating for the past 2 months (since moving to LA) on trying lasikfirst out.
SO, those who had their surgery done a few months+ ago... how are your eyes?
Really curious before I take the time to make an appointment.
Thanks

Unknown said...

Yes, please they now have this commercial about $699 for the procedure, and if anybody that has done it in the last couple of months, post a review or their current situation on how you are doing... me and my wife are going to set up a consultation. we just had our first child and i am really getting tired of wearing glasses, any input would be great, thanks

Grandpa John said...

I had my eyes done at LasikFirst on May 1st. So I am 3 months post op now. I am 51 and wore glasses since 5th grade. I was very near sighted and had slight astimatism.
As to the LasikFirst clinic, I didnt like the long wait or the crappy hood. Doctor Chou had no time to answer any questions, the first time I met her was when I entered to have my eye zapped. I tried to ask her a couple questions and she said we needed to get going or else I would have to reschedule. I already waited like hours so I just shut up as she wanted and got my surgery. It wasnt bad but I did feel like I was in a mass production assembly line.
I did like the price ($800) so thats why I choose this place. Like others I found nothing negative by searching google so I decided to go for it. When offered the insurance I asked if many need touch-ups and I was told very few so I didnt pay the extra $300. Now I worry since I am 3 months post op now and my distance is not crisp.
After about 3 weeks I was really enjoying my new vision, except at night, it looked like I was driving in heavy fog, but that has got much better. But after 3 weeks my distance vision began to not be sharp. But when I put in eyedrops it clears up so the doctor put me on Restasis. Been on it for 3 wks, I go back in 3 months for another check up. I worry that my fuzzy vision is astimatism that wasnt corrected enough.
The doctor said if it was astimatism that eye drops wouldnt clear it up momentarily so I must have dry eyes. I hope he is correct. I dont want to have to pay the full price for the touch up if needed but neither do I want to live with fuzzy vision all my life that only clears up for a few minutes when I put in eye drops.
If you have any questions or comments about my recovery feel free to email me. Grandpa John

Anonymous said...

LasikFirst is from Las Vegas, only there it's called Valley Eye Center, which you can all check out on the web. They have been a featured story on Channel 8 (KLAS-TV) about their sloppy and shoddy practices. If someone named Ken saw you, he is not a doctor. Dr. Chou is what's known as a "cutter" - only comes in to cut eyes and then leaves without seeing you the day after surgery. She lives in Utah and flies into Las Vegas as well. A couple of lawsuits have been filed and I guess only a jury can determine if harm has been done, but I would be very careful. Price should not be important when it comes to your vision.

Anonymous said...

Ok so I did it !!! Am VERY HAPPY !!! My vision is fuzzy but does clear up with the drops, just have to use them often. Can see really good without glasses though so I guess it was a sucess!! Would totally recommened it to anyone , anytime !! Any other questions please email me at nurse82401@yahoo.com

Anonymous said...

Please do your research on LasikFirst. I did and decided not to go here. There are other great places. Don't be blinded by price.

Anonymous said...

Hi there! Thank you all for posting your experiences with Lasikfirst in Hawthorne. My husband and I have consultation scheduled for next Friday and I have been frantically looking for more information/reviews about the place. It still pretty limited. I did find this: http://lasikfirst.blogspot.com/2008_01_01_archive.html , but towards the end it was a little disturbing. In any case, we are going to go to our consultation, as you really can't beat their prices. I'll post my experience as well to help other people who are thinking about going woth Lasikfirst in Hawthorne. - Jennifer

Anonymous said...

I'm glad this worked for some of you, but you took a huge risk. This place and the people who run it are dangerous. Ken is not a doctor, his license was revoked. Don't be blinded by price. Do your research...you only have one set of eyes.

aravis77 said...

The Anonymous poster who said that Stella Chou doesn't see patients post-op is misinformed. She does fly in for surgeries and fly back, but she schedules it so that she stays the following morning to see everyone post-op before flying back.

I'm about one month out from my surgery now, NO complications whatsoever. 20/20 vision. My experiences on the day of surgery were identical to those detailed in this blog post (I was there seven hours total). My recommendation is to take either a book or something else to watch (laptop/DVD/headphones) and just be prepared. It's not fun, but I guess that's what you're (not) paying for.

On a side note, a reviewer on Yelp indicated that Dr. Chou might have recently quit, so future patients might want to keep doing research on the new doctor before deciding to do this.

Anonymous said...

Hey Guys
I think you are out of your minds if you wil actually tolerate this sort of medical practice. For gods sake this is your eyes and you are willing to trust your sight to a center or doctor who is doing hundreds of these in a day and not paying any attention to you. What if they program the laser with someone else's numbers, you know that can happen in these centers.
You should find a doctor that actually gives a hoot how you do after and will care for you.
FYI I have heard the company is owned by a doctor who lost his license.

Anonymous said...

I had my eyes done at LasikFirst when the price was $999. My eyes were near-sighted and they are still even after a second correction. I have no idea how many more corrections they will have to make to get it right. They now offer the procedure at $699, but I wouldn't recommend it to anyone even if they do it for free. You get what you pay for, learned it the hard way.

Anonymous said...

I found this blog very helpful and wanted to contribute.

I had my eyes done at LasikFirst in January 2008 (6 months ago). I'm very happy with the results. I paid $999. I had a pretty bad astigmatism. I could see fine the next day and drove myself back to the follow up appt the day after the surgery.

As far as one-on-one time with Dr. Chou...I was given an opportunity to ask Dr. Chou questions in a group of about 15 people right before the surgery. The next day Dr Chou checked my eyes for about 2 minutes. So it wasn't very personal, but there were plenty of other people around to answer questions.

Recovery - My eyes got tired easily for a couple weeks after the surgery...that feeling like you just need to shut your eyes. Things like reading, driving, and watching TV seemed to tire them out.

Night driving and low light conditions were also a little foggy for a couple weeks. After about four weeks I felt like I had made a full recovery with no side effects. I haven't notice any significant changes in the last five months.

My biggest complaint was the wait time. The day of the surgery I was there about 12:00 pm and didn't have the surgery until about 8:30 pm. It was a lot of waiting around. The building did have wifi so bring a laptop or something. They didn’t have enough seating so I was sitting on the floor in the hall for a long time. You can only watch Norbit and that Vin Diesel Babysitter movie so many times.

I highly recommend the place and LASIK. I was juggling contacts, sunglasses, prescription sunglasses, and regular glasses. I do a lot of surfing, biking, swimming, and traveling. I was constantly trying to plan what eye hardware to bring for the day. I’m so glad that is history now.

Anonymous said...

Don't be blinded by price. This is a very dangerous place with a very dangerous ex-doctor running it. Dr. Vikas Jain (aka Ken) had his license revoked due to his shoddy surgeries in Ohio. This is just an assembly line - move 'em in, move 'em out. Please be careful - your sight should be more important than a cheap price.

Sarah said...

I saw them advertised last night on t.v. at $299 per eye until the end of September. I've been reading about them all morning online and am considering it, but my husband refuses to let me go cheap/ghetto on eye surgery so I'm probably going to go somewhere with a more attentive physician and individual care. I don't want to have to hassle with followups and worries that "if only" if something goes wrong.

Anonymous said...

"Dr. Ken's" practice in Las Vegas was closed last week due to the pending 10 lawsuits and the investigative report by a local TV station.

The BBB rates the Hawthorne office as grade "D" - although there are no posted customer reviews to support it.

I've cancelled my surgery and will look further.

Anonymous said...

I had surgery in Oct. 2008--as did a friend of mine--she has perfect vision and no problems, but I will require another surgery. We both had pretty bad eyesight prior--mine was -950 & -925. Now I am -75 & -25 The place is kind of cheesy, I feel I got my moneys worth, time will tell. As far as the guy who owns the "name" he has no business running this type of practice--Anamika Jain is his name , I just researched him and the stories are horrible. The doctor who performed my surgery was Dr. Alex--At least that is what the paper they gave me said!! Good luck to everyone in these stories

Anonymous said...

Well, I had the surgery on september or October 2008. Everything seems to be going ok, and I did purchase the extra insurance because my eyes were pretty bad before. I dont remember my doctor's name now, but I did check him out before he did the surgery (seemed to be legitimate).

I just recieved a letter yesterday, right before my 6 month post-op checkup! LASIKfirst is bankrupt!!! My suspision is that they just took what they could and ran....they will probably change their name to something else and carry on with business. It is a real shame...they have an F with the BBB!