This, as it turns out, happened a couple of days ago. In fact, US Air responded to my complaint approximately three hours after I emailed it. Pretty amazing, though they did spell my last name "Evens." Oh well. Still pretty cool:
Dear Mr. Evens,
On behalf of US Airways and the entire Customer Relations team, please accept our sincere apology for the travel difficulties you experienced. Your concerns have been thoroughly documented and your comments have been shared with the appropriate management teams to help us improve our service.
To convey our apologies we have authorized two $200.00 Electronic Travel With Us Vouchers as a gesture of goodwill, in hopes you will allow US Airways another opportunity to regain your confidence. Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings. The E-TUV must be redeemed one year from the date of this letter. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 1-800-428-4322 and provide the ETV code listed below.
We know that you have many choices when it comes to traveling these days and we would like to say thank you for choosing US Airways.
Sincerely,
US Airways Customer Relations
Corporate Office
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